Freshdesk Pricing in 2026
Complete breakdown of Freshdesk pricing plans, features, and value.
Last updated: February 2026
Pricing Overview
Free / $18/agent/month
Starting Price
โ
Free Tier
Per agent pricing
Pricing Model
๐งฎ Freshdesk Pricing Calculator
150100+
Your Estimate
$60/month
$720/year
You save $180/year with annual billing!
PlanPro
Users5
Per user$12/mo
Included in Pro:
- โAll features
- โPriority support
* Prices may vary. Check official website for current pricing.
Features Included
Free Tier2 agents
TicketingMulti-channel
AI ChatbotFreddy AI
Knowledge Baseโ
Automationโ
ReportingGood
SLA Managementโ
Multi-channelEmail, chat, phone, social
Integrations650+
API Accessโ
Is Freshdesk Worth It?
โ Worth It If...
- โข More affordable than Zendesk
- โข Easier to set up and use
- โข Free tier for up to 2 agents
- โข Good automation (Freddy AI)
- โข Clean, modern interface
- โข Part of Freshworks ecosystem
โ Not Worth It If...
- โข Fewer integrations than Zendesk
- โข Reporting less powerful
- โข Enterprise features less mature
- โข Smaller marketplace
- โข Community forums less active
Compare with alternatives
See how Freshdesk pricing compares to other Customer Support tools.
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