Best Freshdesk Alternatives in 2026
Looking for alternatives to Freshdesk? Here are the top options compared.
Why Consider Freshdesk Alternatives?
- β οΈFewer integrations than Zendesk
- β οΈReporting less powerful
- β οΈEnterprise features less mature
- β οΈSmaller marketplace
Top 2 Alternatives to Freshdesk
#1
Zendesk
Zendesk is the industry-leading customer service platform with the most comprehensive ticketing, knowledge base, and multi-channel support features. The go-to choice for enterprises worldwide.
$25/agent/month
β Pros
- β’ Industry-leading platform
- β’ Most mature ticketing system
- β’ Largest app marketplace
β Cons
- β’ Expensive compared to alternatives
- β’ No free tier
- β’ Complex to configure
#2
Intercom
Intercom is a customer messaging platform that combines live chat, chatbots, help desk, and product tours. Known for its modern approach to customer communication and AI-powered features.
$39/seat/month
β Pros
- β’ Modern, conversational approach
- β’ Excellent AI chatbot (Fin)
- β’ Product tours and onboarding
β Cons
- β’ Expensive, especially at scale
- β’ Complex pricing model
- β’ Can be overwhelming to configure
Quick Comparison
| Tool | Price | Free Tier | Best For |
|---|---|---|---|
| Freshdesk | Free / $18/agent/month | β | Customer Support |
| Zendesk | $25/agent/month | β | Customer Support |
| Intercom | $39/seat/month | β | Customer Support |