Best Zendesk Alternatives in 2026
Looking for alternatives to Zendesk? Here are the top options compared.
Why Consider Zendesk Alternatives?
- β οΈExpensive compared to alternatives
- β οΈNo free tier
- β οΈComplex to configure
- β οΈSteep learning curve
Top 2 Alternatives to Zendesk
#1
Intercom
Intercom is a customer messaging platform that combines live chat, chatbots, help desk, and product tours. Known for its modern approach to customer communication and AI-powered features.
$39/seat/month
β Pros
- β’ Modern, conversational approach
- β’ Excellent AI chatbot (Fin)
- β’ Product tours and onboarding
β Cons
- β’ Expensive, especially at scale
- β’ Complex pricing model
- β’ Can be overwhelming to configure
#2
Freshdesk
Freshdesk by Freshworks is a customer support platform that offers a help desk, ticketing system, and multi-channel support. Known for being more affordable and easier to set up than Zendesk while offering similar features.
Free / $18/agent/month
Free tier availableβ Pros
- β’ More affordable than Zendesk
- β’ Easier to set up and use
- β’ Free tier for up to 2 agents
β Cons
- β’ Fewer integrations than Zendesk
- β’ Reporting less powerful
- β’ Enterprise features less mature
Quick Comparison
| Tool | Price | Free Tier | Best For |
|---|---|---|---|
| Zendesk | $25/agent/month | β | Customer Support |
| Intercom | $39/seat/month | β | Customer Support |
| Freshdesk | Free / $18/agent/month | β | Customer Support |